Last Updated: [29/11/2025]
1. Order Processing Time
All orders are processed within 1–2 business days.
During festivals or high-demand days, processing may take extra time.
2. Shipping Time
Estimated delivery:
- Metro Cities: 3–5 days
- Other Cities: 5–7 days
- Remote Areas: 7–10 days
(This may vary depending on courier service.)
3. Shipping Partners
We ship through trusted courier partners like:
- Delhivery
- Blue Dart
- DTDC
- XpressBees
- India Post (for remote locations)
4. Tracking Information
Once shipped, you will receive a tracking link via email or WhatsApp.
5. Wrong Address Policy
If the customer enters the wrong address:
- Order will not be refunded
- Re-shipping charges will apply
6. Delayed Delivery
We are not responsible for courier delays caused by:
- Weather conditions
- Strikes
- Public holidays
- Logistics issues
- Natural disasters
7. Damaged or Missing Products
If your product arrives damaged or wrong:
- Inform us within 24 hours of delivery
- Provide unboxing video
- We will replace or refund as per policy
Without unboxing video → claim not accepted.
8. Contact for Shipping Issues
📧 parvatiauraindia@gmail.com
📞 8081913095